Skip to content

FAQs

SHIPPING

Carriers: DroneRacingParts.com uses the United States Postal Service for most shipments, however, we may use other carriers to deliver your order (typically for lipo battery shipments). 

Lost Packages: DroneRacingParts.com is not responsible for lost packages.  No refunds will be provided if your package is lost in the mail system.  It is our recommendation to select the Priority Mail option with the United States Postal Service to ensure that packages are not lost, and that you have at least $50 in insurance. Priority Mail has the most reliable package tracking to ensure packages arrive at their specified destination.

Shipping Time & Delays: Unless otherwise indicated, orders received prior to 4 pm with payment received will usually ship that day, unless it is a holiday or non-business day. 

Delivery timeframes provided are estimates and will depend on the carrier. DroneRacingParts.com will not be held responsible for any delays caused by a mail carrier or local postal service.

 RETURN AND EXCHANGE POLICY

DroneRacingParts.com provides no warranty of any kind for any of the equipment sold or distributed. You assume all risks for any products purchased or received from DroneRacingParts.com . Due to the increase of electronic components being sold and the ease at which they can be rendered inoperative by misuse, we do not warranty or replace electronic components such as flight controller, ESC's or ARF's. If however there is a manufacturers recall or defective part, DroneRacingParts.com will provide warranty service as directed by the manufacturer.

We will accept merchandise for return that was purchased only from DroneRacingParts.com as long as the item is unopened and unused. Doing either of these voids possibility for return. Items returned must be in new condition with manuals, accessories and other items in the original packaging. We will not accept items that have been glued, adjusted, or tampered with from original form upon arrival.

In almost all cases, we will work with you to debug your issue. On your initial email, please send us photos of your product, a detailed description of your issue, and a description of what you have already done to fix it. You may be required to ship the item back to us. Please obtain a tracking number when returning merchandise. We accept no responsibility for lost packages. In the event that a returned package does not make it back to us, DroneRacingParts.com cannot be held responsible for the loss of merchandise throughout the process. We may not reimburse return shipping costs or refund shipping costs.  Shipping and handling charges on all orders will not be refunded. We reserve the right to exchange, replace, or refund merchandise and not refund money if we deem that the merchandise has been misused or modified in any form.  It is highly recommended that you inspect the products ordered upon receipt and identify and report any issues BEFORE you try to fly, modify, construct or use the product.