Shipping Terms and Conditions
1 Commercial Carriers
You accept USPS, UPS, FedEx and all other commercial carriers DRP offers or chooses to fulfill your order ("Mail Carrier(s)") as reliable mail carriers and DRP's carriers of choice.
2 Shipping Address
We need a complete and valid street address to ship your products. We do not allow orders to be shipped to the following:
- Freight Forwarders - We ship internationally to almost any country in the world ourselves
- Hotel and Convention Center Addresses - We have had a problem with packages getting lost at hotels and convention centers. We require a permanent, verified, residential or established business address.
- PO Boxes, including APO addresses - Shipments to PO Boxes and APO addresses are reviewed on a case by case basis and may be declined. To avoid your order being held for review, use your regular residential or business address.
- COD - We never ship Cash On Delivery. All products must be prepaid.
- Export Compliance - We strive to fully comply to all laws of the USA, including embargo to exports to named countries, companies and individuals.
3 Tracking and Lost Shipments
If you select "Free Shipping", DRP will send your packages with United States Postal Service ("USPS"). Depending on the type of USPS service chosen by DRP, the package may show receipt by the USPS, but may not show any tracking information after it was received by the USPS. Even mail service types that typically provide full tracking information to your location may sometimes not show any information beyond the USPS receiving the package. DRP has no influence or control over the internal processes of Mail Carriers or the local postal system of your country. DRP cannot be held liable for any mistakes made by a Mail Carrier or your local country's postal service.
If the tracking information for your package shows receipt by any of DRP's mail carriers, DRP is not responsible if your package never arrives at your location. No refunds will be provided if your package is lost in the mail system either in the USA or in your destination country. Almost all packages sent by DRP reach their recipient. Please contact the Mail Carrier directly if there is a shipping issue or claim.
4 Shipping insurance
When DRP sends your order with any Mail Carrier, the delivery is not insured. Additional and optional "shipping insurance" may be offered for an additional charge at DRP's sole discretion.
5 Signature requirements
None of the mail services offered by DRP require a signature on delivery of your package. Only in certain cases and in the sole discretion of DRP will a signature be required.
6 Customs, Duties, and "Return to Sender" Packages
For orders shipped outside the USA, you are solely responsible for any and all import duties your local customs office may impose on your order. If a package is returned to DRP due to the Mail Carrier's inability to collect customs duties or deliver the package to your provided ship-to address, DRP will not refund a) shipping costs from DRP to your location and b) the cost of returning the package back to DRP, when and if the package is returned to DRP. In the event that a package can not be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package back to DRP, DRP may elect to 'abandon' the package. If your package is abandoned, you will not receive a refund.
7 Backordered items
If your order contains items that are 'backordered', your entire order will be held until the backordered item(s) come(s) into stock. All orders ship complete. Partial shipments are only available under certain conditions and in the sole discretion of DRP. Items of your order that are not on backorder will be held in reserve for you so that no previously purchased item runs out of stock while we wait on the backordered item(s).
8 Canceled Order Refunds
All orders that are declined by us due to a) violation of any of our shipping rules; or b) suspected fraud, are automatically voided with your method of payment and canceled. In most cases, you will be notified of any order cancellations.
9 Shipment Times and Delays
Orders having all items in-stock and placed before 2:30pm EST Monday-Friday typically ship the same day. Exceptions may occur due to holidays, payment review delays or other unforeseen issues. Orders placed after 2:30pm EST will typically leave our warehouse the next business day from the time your order is placed. Transit times for "Next-Day" and other expedited forms of shipping are calculated from the point in time that the Mail Carrier picks up an order from our warehouse after processing. In rare cases and depending on your ship to address, it can take longer than indicated for a package to reach you. This delay is independent of the mail service you chose during check-out. The delivery time frames provided are averages for most mail pieces. DRP is not responsible if a Mail Carrier or your local country's postal service delays the arrival of your package due to custom holds or other issues. DRP does not provide refunds in case your package is delayed.
10 Free Shipping
DRP now offers Free Shipping on a majority of orders. *Qualifying orders over $50 and shipping within the USA will be eligible for Free Economy Shipping.
Some exceptions apply such as Priority Mail delays based on far western US or remote locations, or speciality items as noted on individual product pages. Batteries can only be shipped ground and within the contiguous 48 United States. While free shipping is still available for orders containing batteries, 2-3 day shipping cannot be guaranteed due to the required ground shipping method.